Bring your team together and enjoy a facilitated workshop, working on your business with the guidance of a professional workshop facilitator. We create the ambience and facilitate your team towards their goals.

Customer Experience Design Workshop

Design customer experiences that deliver real value.Great customer experiences don’t happen by chance—they are designed. This workshop helps your team map the customer journey, explore touchpoints, and design experiences that align with your strategy.

Through a blend of tools and facilitation, Sophie ensures the group creates a clear and practical view of how to deliver value consistently.

Workshop Duration: 1 Day

Areas of Focus

• Customer journey mapping

• Frontstage customer interactions

• Blending technology with human interaction

• Backstage internal processes

• Enabling technologies

What You’ll Walk Away With

• A visual customer experience map

• A clear, actionable plan for delivery

• A shared understanding of customer-focused priorities