Bring your team together and enjoy a facilitated workshop, working on your business with the guidance of a professional workshop facilitator. We create the ambience and facilitate your team towards their goals.

Customer Experience Design

Say yes to engaging your people in a facilitated customer experience design workshop. Enjoy seeing your team work together using topic-related templates with tools, visual aids, resources and a facilitator who will guide the group.

As part of answering how your customer strategy will be delivered. Create a picture showing how resources will be organised enabling you to deliver value for your customers.

Workshop Duration: 1-Day

Areas of focus include: 

• Customer experience journey mapping

• Frontstage customer interactions

• How technology blends with human interaction

• Backstage internal process

• Enabling technologies

Output:

• A visual representation of your customer experience model

• An action plan

• Shared understanding